Billing your clients
Plans, subscriptions, invoices and VAT — the part that turns a monitoring habit into a line item your client recognises and pays.
Two sets of prices, and they are not related#
Your plans are what you sell: their names, their prices, what each one includes. We never touch them.
Our tiers are what you pay us — Starter, Growth, Agency. They limit how many sites and clients your workspace may hold, and nothing else. Every check and every feature is on all three, so the price buys room rather than capability. Your own subscription lives on its own page in the console.
Plans#
A plan is the offer. It carries:
- Price
- Monthly, and an annual price if you sell one.
- Site allowance
- How many sites a client on this plan may have.
- Check interval
- The floor for sites on it — a faster tier is a real difference somebody can feel.
- Included checks
- Which of the twelve optional checks the plan grants — availability always runs. See what is actually checked.
- History
- How far back reports for this client can reach.
- SLA target
- The uptime you are promising, which becomes the error budget on their report.
The plan a new workspace starts with has everything switched on and a price of zero. That is the prompt: set your price before you invoice anybody with it.
Subscriptions#
A subscription puts one client on one plan, monthly or annually, and is what entitles their sites to exist. Annual is charged as eleven months for twelve, matching the discount on our own tiers.
- Trialing
- Inside a trial you granted. Fully entitled.
- Active
- The ordinary state.
- Past due
- Invoiced and unpaid. Deliberately still entitled — collection is a conversation, and switching off a client’s monitoring over an invoice makes you the outage.
- Canceled
- Ends at the end of the paid period, not the moment it is pressed.
Changing plan mid-period is prorated, and the proration is shown before it is applied rather than appearing as a surprise line later.
Invoices#
Invoices are generated from subscriptions — for everything due, on a monthly pass, or for one client on demand. Each is numbered with your prefix, carries your seller details as they were on the day it was issued, and can be downloaded as a PDF for the client’s accountant.
Marking one paid is a person’s decision: there is no card on file and nothing is collected automatically. The invoice list totals what was billed and what has been collected, and the statement view is what you send when somebody asks what is outstanding.
VAT#
The treatment is decided once, when the invoice is issued, and then frozen on the document — an invoice must read the same in five years as it did on the day it was sent.
- Standard
- Your domestic rate, on a domestic supply.
- Reverse charge
- An intra-community B2B supply, where the buyer accounts for the tax. Only ever applied when the buyer’s VAT number was confirmed against the EU’s VIES registry — the confirmation date and reference are printed on the invoice.
- Exempt
- A buyer outside the EU.
- Not registered
- You have no VAT number, so no tax is charged and the invoice says why.
Where VIES could not confirm a number — invalid, or the service was unreachable — the domestic rate is charged and the reason is written on the invoice rather than the benefit of the doubt being taken.